June 2006    Vol. 15, No. 6  REAP HOME PAGE  A publication of the Center for Rural Affairs     June 2006      Newsletter Can "FRED" Help You and Your Business? Who's Fred? Are you a Fred? Can being a "Fred or having "Freds" work for you make a difference in your business? Author Mark Sanborn explains "The Fred Factor" in his book by that title. Fred Shea was in an ordinary position as a postman, yet he served extraordinarily. There are four main principles in The Fred Factor, and here's a brief synopsis.  more Ten Commandments of Customer Service Microenterprise Tax Credit REAP Notes and Association Events UNL Food Assistance Program and BIT Mobile Technology Classes Destination Business Succession Calendar Roundtable Topic: The FRED Factor Newsletter Menu  (main)